Privacy Policy

This privacy policy provides our commitment to privacy for our customers, visitors to our website, and users of our product and service offerings. We have developed this privacy policy to describe how we collect, use and protect your personal information, whether collected online or otherwise.

1. Personal Information Collection

In order to provide you with certain services or data within our sites we may require you to provide certain personal information, which may include, but is not limited to the examples listed below. FP also collects non-personal information that does not, on its own, identify an individual person. We may anonymize, pseudonymize, aggregate or de-personalize personal information and/or Usage Information to create non-personally identifiable information (“Anonymized Data”). We reserve the right to freely disclose, share and use Anonymized Data and other non-personally-identifying information for industry analysis, statistical purposes, demographic profiling, marketing and advertising, and other business purposes (which may include reporting on trends in the usage of our product or services offerings). When non-personal information is combined with other information so that it does identify an individual person, we treat that combination as Personal Information.

We are also regulated by the United States Postal Service (USPS). As part of the regulatory relationship, we collect certain information on behalf of the USPS. To learn more about the USPS’s privacy policy, please visit the USPS Privacy Policy. To learn more about USPS postage technology and our relationship with the USPS, please visit the USPS Postage Solutions page.

The following are examples of the types of information that is considered Personal Information and that may be collected directly from you (or someone acting on your behalf):

Contact information (including Name, Street Address, Email Address, Telephone Number)
Government issued IDs (such as tax identification number)
Username, password, and other information used in combination to verify identity
Financial information (including credit/debit card information)
Geolocation, demographic, shipping/receiving, billing, and other information related to the purchase or delivery of FP products and services or services you access through the Sites
Any other personal information or characteristics about an individual that identifies such individual alone or that, if used in combination with one of the above or with other nonpersonally identifiable information, allows someone to identify such individual, such as date or place of birth, geographic data, or photographic images

By accessing and utilizing our Sites, including, any interactive or automated chat or customer support features that may be made available on our Sites, or providing feedback to us or in connection with any optional surveys, you consent to the collection, use, disclosure, storage, and processing of Personal Information in accordance with this Privacy Statement. Please note, by law you are not required to provide us with your Personal Information. By electing to not share your Personal Information with us, you may be unable to take advantage of our Sites and we may be unable to provide you with all of the functionality we offer through our Sites or to fulfill your request.

2. Personal Information that we collect passively from use of the site

Sites may use several automated data collection tools and techniques including cookies, clickstream, and web beacons.

Cookies

A cookie is a string of code that provides certain information about your visit to our web site. We use cookies to enhance your convenience and experience in using our sites and services. For example, we use cookies to allow users to log in a password only once on our site; to target the interests of users of our site; and to gather statistical data about visits to our website.

Our sites may use both session cookies and persistent cookies. For session cookies, once you close your browser(s), the cookies simply terminate. A persistent cookie is a small text file stored on your hard drive for a certain period of time. You can remove persistent cookies by following Internet browser help file directions. If you reject cookies, you may still use our offerings but certain portions or features may not be available.

This privacy policy covers the use of cookies by our sites and services but does not cover the use of cookies by any of our business partners or other third parties with links on our sites (including Google Analytics). Such parties may employ cookies, device identifiers, or similar technologies to collect their own Usage Information which will be governed by the applicable third party’s privacy policy.

IP Addresses

Your Internet Protocol (“IP”) address is a numerical label assigned to each device (e.g., computer, printer, mobile device, or server) and is usually associated with the place from which you enter the internet. It is how devices find each other on a network. We may use your IP address to help diagnose problems with our servers, gather broad demographic information, gather geographic data, and administer our Sites.

Clickstream data

Clickstream data refers to the information collected about a user while browsing through our sites, including every click, page navigation, and interaction.

This data can encompass web navigation data (referring URL, visited pages, click path, and exit page), user interaction data (mouse movements, click rate, scroll depth, and button clicks), conversion data (form submissions, sign-ups, and transactions), temporal data (page load time, timestamps, and the date and time of day of the user’s last login), session data (duration, start, and end times and number of pages viewed per session), and error data (404 errors and network or server response issues).

3. Usage Information Collection

Our servers and systems automatically record certain information regarding your use of our sites and services and the mobile devices and programs that you use to access such offerings (we refer to this information as “Usage Information”). Usage Information may include internet protocol (IP) addresses, geolocation data, browser or device type, internet service provider (ISP), referring/exit pages, platform type, mobile device settings and identifiers, and date/time stamp data and other information about the way you use your device or our services (such as the length of time spent, search terms, frequency, functionality accessed, and features, links clicked, and other statistics).

Usage Information does not, in and of itself, identify you personally, but we may associate it with your account if you are a registered user. Usage Information helps us manage and administer our sites and services, improve the content of our offerings, and customize and improve user experience. Usage Information is gathered using the following methods: (1) cookies, (2) tags (Google Tag Manager), (3) third-party website analytics tools including Google Analytics, and (4) general detection and use of your internet protocol (IP) address, device identifier or domain name.

4. Web Analytics

We use third-party website analytics tools, including Google Analytics, Google Tag Manager and HotJar that collect information about visitor traffic for our sites and offerings. Analytics providers may use cookies as well as tags and other collection technologies to collect Usage Information. They use collected information for the purpose of evaluating your use of our sites and services, compiling reports on activity for us, and providing other services relating to activity and service usage. Use of such analytic Usage Information collected by third parties will be governed by the applicable third party’s privacy policy.

5. Information Use and Customer Choice

We use your personal information to (1) provide requested products and services to you and maintain our business relationship, (2) to fulfill your orders, including services related to order processing, billing, and shipping, (3) to communicate with you about your transactions with us, (4) to provide customer service and support, (5) to administer and improve our sites and services, (6) to fulfill requests you may make, (7) to personalize your experience, (8) to provide service announcements, and (9) to comply with our legal obligations and to protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.

We would also like to send you announcements about other products of FP or our partners that you may find of interest, and we understand that you might prefer not to receive such announcements. To opt out of these announcements, simply utilize the opt-out method detailed in any message you receive or you can send an email to FP requesting to be removed from sales solicitation mailing lists. In your email, please be sure to include some type of identifying information, such as FP account number, so that we can ensure that we do not send you this type of communication. We will not send you advertising emails unless you have chosen to receive such emails.

6. Sharing of Personal Information

FP will not sell your personal information however we may share your personal information with our affiliates and with third party companies that perform services on our behalf (including maintenance, administration, support, hosting and database management services and bill and credit card payment processing), or help us administer or provide our products or services (collectively, “Service Providers”). We have confidentiality agreements with Service Providers that prohibit them from using your personal information for their own purposes.

We may disclose your personal information to third parties in the following circumstances

When we have a good faith belief it is required by law or to otherwise cooperate with law enforcement activity;
When we have a good faith belief it is necessary to protect our rights or property from fraudulent, abusive, or unlawful activity; or
In the event of a proposed or actual merger, acquisition, liquidation, dissolution, or sale of assets.

In these circumstances, the legal basis for sharing your Personal Information is our legitimate business interests. Although your consent will not be required in these instances, we will attempt to notify you, to the extent the law requires.

If you are an individual and your account with us (i) is paid for by your employer, (ii) was created at the request of your employer, (iii) uses a work-sponsored email address, (iv) is administered by your employer, and/or (v) otherwise reasonably appears to us as controlled by your employer, we will consider your account and all information associated therewith as property of your employer as the ultimate account holder. This means that upon request of your employer, we will disclose information collected in connection with your usage of our sites and services, including personal information, to your employer. Upon the cessation of your employment for any reason, we may block or discontinue your access rights associated with your employer account.

7. Consent for Cross-Border Transfer

FP is a German company and hosts its sites and services from Germany. If you are located in the European Union, Canada or elsewhere outside of the United States and provide information to FP USA or use our sites or services, please be advised that we transfer data to Germany and process it there (and possibly other countries). By providing your personal information or engaging with our Sites you consent to this transfer, storing or processing. Where we do transfer personal information across national borders we put in place appropriate arrangements to ensure correct and secure data processing in compliance with applicable data protection laws.

8. Use and Sharing of Non-Personal Information

We may anonymize, pseudonymize, aggregate or de-personalize personal information and/or Usage Information to create non-personally identifiable information (“Anonymized Data”). We reserve the right to freely disclose, share and use Anonymized Data and other non-personally-identifying information for industry analysis, statistical purposes, demographic profiling, marketing and advertising, and other business purposes (which may include reporting on trends in the usage of our product or services offerings).

9. Security

FP maintains appropriate physical, electronic and procedural safeguards and controls to help to protect against the loss, misuse, alteration and unauthorized disclosure of personal information in our possession or under our control. We periodically test the security protections of our information systems and monitor the effectiveness of our information security controls, systems and procedures.

Personal information you provide online is protected using industry standard encryption software (SSL). While on a secure page, such as our order form, you will know that SSL is in use when the lock icon displayed in your web browser becomes locked.

We also take appropriate measures to protect personal information offline. All of our customers’ personal information is protected in our corporate offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personal information. Employees can only enter our facility with electronic access cards, and log into the network with an individual password. Servers that store personal information are in a secure environment, behind a second-level security door accessible only to personnel with a specific need to access that area. All employees are kept up-to-date on our security and privacy policies.

While we use reasonable efforts to safeguard the confidentiality of your personal information, we cannot guarantee that data will always remain secure due to transmission errors, outside events, third party hacking or other causes. We will comply with all privacy laws and make any legally required disclosures regarding breaches of the security, confidentiality, or integrity of personal information consistent with our ability to determine the scope of a breach and our obligations to law enforcement.

If you feel that the security of any data that we hold about you has been compromised, please immediately notify us of the problem using the contact information in Section 15 (Contact Information) below.

10. Access and Data Rights

Subject to applicable exceptions, you may have the right under applicable privacy and data protection laws to request, as it relates to your Personal Information:

access
correction,
deletion,
restriction of our processing,
objection to our processing, or
a copy for data portability.

We may need to verify your identity before we can act on your request. In some jurisdictions, you can designate an authorized agent to make a request on your behalf. Please provide the agent with written permission, signed by you, for the agent to submit with the request. We may contact you to verify your identity and the authorized agent’s permission before we can act on your request.

Please note that we may reject or decline requests, or limit the information we provide access to, if we determine it could risk the privacy of others, or if unreasonable or repetitive, or if it would require disproportionate effort, or for which a response is not otherwise required by local law.

As permitted by law, we may charge a reasonable fee in connection with responding in certain circumstances (such as if your request is frivolous/vexatious, repetitive, or excessive), but we do not charge for lodging a request. If you would like to make a request, please see the State Specific Disclosures in section 13 below for more information. We will respond to your request in a timing and manner consistent with applicable laws.

Please understand that we cannot delete Personal Information in certain circumstances, such as where retention is required for our legitimate business or recordkeeping purposes, to fulfill a transaction you initiated prior to your request, or otherwise required by law (such as for fraud prevention or legal compliance).

Please note that we will not unlawfully discriminate against you for exercising your privacy rights.

Residents of certain states, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Nevada, Oregon, Tennessee, Texas, Utah, and Virginia (now or in the future), may provide their state residents with additional personal information rights and choices. Please see the State-Specific Disclosures in Section 13 below for more information.

11. Policies for Minors

FP’s sites and services are directed at adults only, we do not knowingly collect or use personal information from persons under 18 years of age. If you believe we have collected personal information of a minor without appropriate consent, please notify us using the contact points below so that we may investigate and delete the information from our systems or make necessary corrections.

12. Linked Sites and Offerings

Our Sites may include links to other websites that operate independently from FP Mailing Solutions. Linked websites may have their own privacy statements or notices. Clicking on those links may allow those website owners to collect or share data about you. We are not responsible for: the content of any websites that are not affiliated with or owned by FP Mailing Solutions, any use of those websites, or the privacy practices of those websites; and we strongly suggest you review their privacy statement for more information. Any information you provide when you visit a nonaffiliated FP Mailing Solutions website is subject to the privacy statement posted on that website.

13. US State Specific Disclosures

This section contains additional information relevant to residents of certain US states that have their own data privacy laws and regulations, and associated rights. If you are a resident of one of these states, this section applies to you and serves as a Notice at Collection under the applicable law.

Notice at Collection

We collect the categories of Personal Information for the purposes and retention periods described in this Consumer Privacy Statement. Additional information about your rights and other notice is provided in this section below.

The exact scope of these rights may vary by state. You or your authorized agent can request to exercise any of the listed rights by reaching us at the information provided in Section 15 (Contact Information) below.

13.1 California Disclosure

We are providing the following additional details regarding the Personal Information that we collect, use, and disclose about California residents.

Additional Disclosures Under the California Consumer Privacy Act (“CCPA”) As Amended by the California Privacy Rights Act (“CPRA”)

The following chart includes: (1) the categories of Personal Information, as defined under California law, that we plan to collect and have collected and disclosed within the preceding 12 months; and (2) the categories of third parties to which we disclosed Personal Information for our operational business purposes within the preceding 12 months.

Please note that some of this Personal Information qualifies as Sensitive Personal Information (“SPI”) under the CPRA, for example, financial account information. While we collect information that qualifies as SPI, the CPRA does not treat this information as sensitive because we collect it for our legitimate business interest in providing the service and we do not collect or use it to infer characteristics about a person.

We will not sell the Personal Information, including any SPI, we collect or share it with third parties for cross-context behavioral advertising.

Your Rights as a California Resident

Right to Disclosure of Information: You have the right to request that we disclose certain information regarding our practices with respect to Personal Information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:

The categories of Personal Information we have collected about you in the last 12 months.
The categories of sources for the Personal Information we have collected about you in the last 12 months.
Our business or commercial purpose for collecting that Personal Information.
The categories of third parties with whom we share that Personal Information.
The specific pieces of Personal Information we collected about you.
If we disclosed your Personal Information to a third party for a business purpose, a list of the Personal Information types that each category of recipient received.

Right to Delete Personal Information: You have the right to request that we delete your Personal Information collected from you and retained, subject to certain exceptions. Upon receiving a verified request to delete your Personal Information, we will do so unless otherwise authorized by law.

Right to Correct Your Personal Information: If you find that we maintain inaccurate Personal Information, you have the right to request that we correct such inaccuracy.

Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes which would require us to offer consumers the right to limit under the California law.

Right to Out of the Sale or Sharing of Your Personal Information: As noted above, we will not sell the Personal Information we collect or share it with third parties for cross-context behavioral advertising.

Right to Non-Discrimination: You have the right not to be discriminated against for the exercise of your California privacy rights described above.

Your Rights Under California’s Shine the Light Act

We do not disclose personal information to third parties for their direct marketing purposes.

How to Exercise These Rights

If you wish to submit a request to exercise one or more of the rights listed above or if you have questions or concerns with respect to this Consumer Privacy Statement, please submit your request or contact us using the information provided below in Section 15 (Contact Information).

Please include your question or concerns in your letter to us, including the FP Mailing Solutions brands, Sites, products, and services relevant to your question or concern.

We will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt.

In order to protect your privacy and the security of your information, we verify consumer requests by requesting identification documents and other documentation necessary to confirm your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

Authorized Agents

If you want to make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide, as applicable, proof concerning your status as an authorized agent. In addition, we may require the individual on whose behalf you are making the request to verify their own identity or your permission to submit the request.

13.2 Additional Privacy Disclosure for Other State Residents

This section provides additional details regarding the Personal Information that we collect or process about Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia residents, and describes your rights pursuant to the applicable law.

Your Rights

Subject to certain limitations and exceptions, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia each provide (now or in the future) their residents with the following rights regarding their Personal Information:

Right of Access: You have the right to confirm whether we process your Personal Information and request to access to such Personal Information.
Right to Deletion: You have the right to request that we delete Personal Information we have collected about you.
Right to Data Portability: You have the right to request that we provide you with your Personal Information in a portable format.
Right to Correction: You have the right to correct inaccuracies in your Personal Information, considering the information’s nature processing purpose (excluding Iowa and Utah).
The Right to Opt Out. You have the right to opt out of (a) targeted advertising, (b) the sale of your Personal Information, and (c) profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

At this time, we do not process your Personal Information for purposes of targeted advertising or profiling in furtherance of decisions that produce legally or similarly significant effects concerning a consumer, and therefore, such opt-out rights are not available.

How to Exercise These Rights

You may submit a verifiable consumer request to us for disclosure or deletion of Personal Information by submitting your request to the contact provided in Section 15 (Contact Information).

When required, we will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days of receipt, unless it is reasonably necessary to extend the response time.

In the event that you are not satisfied with the outcome of your request to exercise one of your rights above, you may appeal our decision by submitting your request to the contact provided in Section 15 below. If additional information is needed for your appeal, we may request you to provide additional information.

If you have questions or concerns with respect to our Privacy Policy, please contact us at the information provided in Section 15 (Contact Information) below. Please include your name, address, and phone number or email in all communications and state clearly the nature of your request.

Authorized Agents in Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia

14. Notification of Changes to Privacy Policy

This privacy policy may be updated from time to time and at our discretion to reflect changes to our information practices. If we make any material changes to this policy, we will communicate via online post of the updated version on our website and other appropriate places. We encourage you to periodically review our posted privacy policy for the latest information on our privacy practices. Any modifications to this privacy policy will be effective upon our posting or notification of the new terms, and your continued use of our sites or product or services offerings thereafter indicates acceptance of the modified privacy policy.

15. Contact Information

If you have any complaints, questions or concerns regarding personal information or our privacy policies or wish to exercise any data subject rights, please contact us at:

Postal Address: 140 N. Mitchell Ct., Suite 200, Addison, IL 60101

Phone: 800-341-6052

Website: www.fp-usa.com/contact-us

Data Protection Officer Email: Privacy@francotyp.com

Date last updated: 05/19/2025